Warranty Policy

All DYU Electric Bikes come with a 3 Year Warranty on the Frame and 1 Year Warranty on Electronics.

Time Limit and Scope of Spare and Accessory Parts

Part Type	Part Name	Time Limit	Fault Category
Body Part	Frame	36 months	Natural open welding, sealing off, fracture, and other problems
	Front Fork	36 months	Natural open welding, sealing off, fracture, and other problems
	Handlebars	12 months	Natural open welding, sealing off, fracture, and other problems
	Standpipe	12 months	Natural open welding, sealing off, fracture, and other problems
	Flywheel	6 months	Performance fault
Electrical Parts	Charger	12 months	Performance fault, charging failure
	Battery	12 months	Performance fault, capacity decline, charging failure
	Controller	12 months	Performance fault, inability to start, abnormal operation
	Motor	12 months	Performance fault, inability to start, abnormal operation
	Display	12 months	Display fault, abnormal operation
	Headlight	6 months	Lighting failure, abnormal operation
	Taillight	6 months	Lighting failure, abnormal operation

 

Warranty Service Description

• During the warranty period, if there is a failure due to non-human factors, we will provide free maintenance service.
• If the product is beyond the warranty period or the failure is caused by human factors, we will provide maintenance services at a reasonable cost.
• During the warranty period, if any spare or accessory parts need to be replaced due to quality problems, we will provide a free replacement service.
• If any spare or accessory parts need to be replaced due to non-quality problems, we will provide replacement services at a reasonable cost.

 Warranty Exclusions

The following situations are not covered by the warranty:

• Failure or damage caused by unauthorized disassembly, repair, or modification of the product.
• Failure or damage caused by improper use, maintenance, or storage of the product.
• Failure or damage caused by accidents, natural disasters, or other external factors.
• Failure or damage caused by using the product in an environment or for a purpose not specified in the user manual.
• Normal wear and tear of consumable parts (such as tires, brake pads, etc.).

For any further inquiries or assistance, please contact us on 0482 723 842 or via email at sales@dyuaus.com.au