DELIVERY CHARGES

Accessories Standard Delivery Under $200 $14.95 Orders over $200 Aus Wide* - EXCLUDING SALE ITEMS Free

• Flat rate of $100 per bike will be applied when products are on sale 
• Additional Fee might be charged for regional and remote areas 
  

REMOTE LOCATIONS & ISLANDS

For deliveries to regional and remote areas, we reserve the right to cancel the order or impose an additional shipping charge should the cost exceed our standard shipping allowance. Should any additional fees apply, a member of our team will contact you to discuss the next steps. 

DELIVERY TIMES

We are delivering your orders as fast as we can. Most orders will be dispatched from our warehouse on the same day if placed by12pm AEDT(business days). The shipping estimates below apply after your order leaves our warehouse.

Location Standard

Adelaide, Hobart, Melbourne, Sydney and East Coast Cities

1 - 2 business days

Brisbane & Canberra

4 - 5 business days

Perth, Darwin, and Regional Centres

10 - 14 business days

Rural locations Up to 21 business days

We deliver Australia-wide through Toll IPEC. Estimated delivery time for all orders is 1-7 business days, excluding weekends and public holidays. If you would like to track the progress of your order, contact our friendly staff on 0482 723 842.

We make every effort to deliver your products in the estimated delivery time, however due to factors out of our control it is possible that delivery can be delayed, and we do not accept liability for loss or damage suffered as a result.

 Estimated Delivery Times

We will deliver your products to the physical address specified on your order; ie unit, apartment numbers need to be written clearly at the time of placing an order. In order for our courier to know exactly where to deliver, all address details need to be included. We do not deliver to PO Boxes. Delivery must be made to an attended physical address and the goods must be signed for. During the checkout process, you can nominate to provide an Authority To Leave, which allows our couriers to leave your goods at your nominated address without a signature when the site is unattended.

Without this authority and in the event that the delivery address is unattended, the goods will be returned to the closest dispatch centre and you will be charged a redelivery fee. This also applies to any goods that were refused to be accepted at the delivery address.

Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.

All DYU Electric Bikes come with a 3 Year Warranty on the Frame and 1 Year Warranty on Electronics.

Warranty Service Description

• During the warranty period, if there is a failure due to non-human factors, we will provide free maintenance service.
• If the product is beyond the warranty period or the failure is caused by human factors, we will provide maintenance services at a reasonable cost.
• During the warranty period, if any spare or accessory parts need to be replaced due to quality problems, we will provide a free replacement service.
• If any spare or accessory parts need to be replaced due to non-quality problems, we will provide replacement services at a reasonable cost.

 Warranty Exclusions

The following situations are not covered by the warranty:

• Failure or damage caused by unauthorized disassembly, repair, or modification of the product.
• Failure or damage caused by improper use, maintenance, or storage of the product.
• Failure or damage caused by accidents, natural disasters, or other external factors.
• Failure or damage caused by using the product in an environment or for a purpose not specified in the user manual.
• Normal wear and tear of consumable parts (such as tires, brake pads, etc.).

For any further inquiries or assistance, please contact us on 0482 723 842 or via email at sales@dyuaus.com.au

This Privacy Policy describes how dyuaus.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• 
   version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  
• 
   to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  
• 
   Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
  
• 
   shared with our processor Shopify 
  

Order information

• 
   name, billing address, shipping address, payment information including credit card numbers, email address, and phone number.
  
• 
   to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  
• 
   collected from you.
  
• 
   shared with our processor Shopify 
  

Customer support information

• 
   to provide customer support.
  
• 
   collected from you.
  

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• 
  https://www.shopify.com/legal/privacy.
  
  

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• 
  https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  
  

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• 
  https://www.facebook.com/settings/?tab=ads
  
• 
  https://www.google.com/settings/ads/anonymous
  
• 
  https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
  

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Mobile Terms of Service

DYU Australia

Last updated: Nov. 11, 2024

The DYU Australia mobile message service (the "Service") is operated by DYU Australia (“DYU Australia”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to DYU Australia’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of DYU Australia through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with DYU Australia. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to DYUAustrali or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other DYU Australia mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to DYUAustrali or email sales@dyuaus.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@dyuaus.com.au or by mail using the details provided below:

DYU Australia,  Unit 9/21-23 Naweena Rd Regency Park SA 5010

Last updated: 15/12/2023

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Accessories are not included in the refund policy, please ensure you purchase the correct accessory prior to placing an order, we will not be accepting returns on these items.

To start a return, you can contact us at sales@dyuaus.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@dyuaus.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or accessories.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.